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Payza Account Temporary Hold How to Resolve?


Payza account temporary hold How to Resolve?

Payza  ( formelly Alertpay ) is one of the famous payment gateway working online.
As Payza team take too much care about the transaction being happened in the users account so if they found any transaction looks like scam or any other that is opposite to Payza terms & condition. They will hold you account and put the restriction on your account.
When you login into your account it’s will look like this.

payza account on holdHow to Resolve Hold Issue in Payza?

Whenever Payza put hold on your account they send you an email which contain the reason that why they are putting hold on your account. Mostly this shit happen with un-verified payza accounts.
Payza put the hold on your account and ask you to verify your Payza account by proving that you are the real person who is using Payza account.
To remove the restriction / Hold from your account you have to verify you account for that you need the following requirement.

Requirement to Verifiy payza Account.

You need the following thinks to verify your payza account.

  1. CNIC Scanned Copies or Passport with your own name,
  2. Utility Bill with your own name,
  3. other document like Result Card from recognized University.

Note: if you don’t have these document on your own name than you will not be able to verify your payza account.

Yes i have all the documents now what to do?

That’s great you have all the document. Now you have to submit these documents to Payza for that login into your payza account.
than visit the support of payza here >
after that select to submit new ticket and than select a department select “Account Verification Inquiries” after that click on next.

Than fill the form according to the instruction in screen shot & attach the files and click on submit button.khawar latif payza

That’s it. Now payza will take 7 working days to verify your account and they will notify you through email after completion of verification.
if you have any query question feel free to ask in comments. 🙂

Special Note: 

This whole process was only for those peoples who’s account is on hold because of non-verification, if your account goes hold by payza due to any scam than you will have to provide the proper justification to payza to get out of hold to your account.

28 Responses to Payza Account Temporary Hold How to Resolve?

  1. Ahmad Aslam December 12, 2013 at 7:00 pm #

    hello my payza account is showing restricted any solution for this?

    • Khawar Latif December 12, 2013 at 7:04 pm #

      contact to payza support, because restricted account is stickily holded by payza and you can only access it by talking with payza team.

  2. Shahid Rana December 14, 2013 at 8:31 am #

    payza is scam in my way that why not using it now

    • Khawar Latif December 14, 2013 at 9:54 am #

      Payza is not scam at all if you are using it in well manners.

  3. Mehar May 17, 2014 at 8:36 am #

    i have submit the documents for verification so one of my document (driving license) is accepted but not the utility bill so what to do now ? i don’t have any other bills like phone bill or sui gas bill on my name.

  4. Ahmed Ali June 5, 2014 at 9:27 am #

    How to verify Payza through credit card. What cards are accepted

  5. m.ilyas July 11, 2014 at 11:24 pm #

    A.o.a sir! How to verify Payza through credit card and What cards are accepted ??

    • admin July 12, 2014 at 6:00 am #

      payza not accepted the credit card from pakistan at this time.

      • waqar khan July 13, 2014 at 10:27 am #

        sir. muhje cashout karna hain mera account activate nhi he mene online ka kiya tha mujhe cashout karna he kese karo…

        • admin July 20, 2014 at 9:00 am #

          Contact to they will do.

  6. Arafat Saud August 30, 2016 at 5:03 pm #

    i have no result card, 🙁 now what can i do?

    • Khawar Latif August 30, 2016 at 5:10 pm #

      You should be 18+ to operate Payza account, however if you are not than you may use any other family member ID card & further details of same person.
      Must create new account with same name who have ID card.

  7. abutalha February 8, 2017 at 5:52 pm #

    my account also hold and i send support ticket . They reply that i dont understand. they say…
    Hello Mst Sajiya Afrin,

    Thank you for contacting Payza.

    We are contacting you on behalf of the Payza Account Security group.

    Before we may assist with your request, we’ve noticed some unusual logins to your Payza account and it has been temporarily limited.

    As one of the most secure and reliable online payment processors, we adhere to a comprehensive security policy for the protection of our network and to comply with various laws and legislation.

    In keeping with these policies, we request that you reply to this email and provide the following information:

    • A list of any countries that your account may have been accessed from.
    • Explain why your account has been accessed from a country other than the one listed in your Payza profile.
    • A list of any other email addresses you may have used with Payza accounts.
    • Please confirm if you are using a Proxy server, Virtual Private Network (VPN) or a USB modem to access your Payza account.

    We appreciate your cooperation and thank you for helping us maintain the security of our network.
    please kindly help me….

  8. UMA E February 19, 2017 at 12:43 pm #

    hi, i am from india,my account is temporary hold by payza.pls tell me what should i do to unhold it?

  9. Sudhakar Biswas March 8, 2017 at 2:32 pm #

    I can not find document attachment button. please resolve….

    • PR.Hub Staff April 21, 2017 at 5:30 pm #

      There must be an option for uploading documents, double check your resolution page.

  10. aejun kumar singh April 20, 2017 at 4:43 am #

    hi my name is arjun and my payza acount tampoarary hold becuse i send my three id proof and i am indin please help me sir.

    • PR.Hub Staff April 21, 2017 at 5:29 pm #

      hi, What Payza team asking you to submit more? Your question is not clear.

  11. Khadiga Naznin April 22, 2017 at 10:22 am #

    my friend send $34 in my account, but i did not get money, I have prof of screenshot, any solution ?

    • PR.Hub Staff April 22, 2017 at 11:16 am #

      Please make it sure screen shot is for real if you are dealing with unknown person, now a days making screen shot is not a big deal for web masters, However if screen shot is real and you have confirmed it, you can ask to Payza by referring the transaction iD.

  12. Anmar August 3, 2017 at 7:00 am #

    hello , i have seen this message on my payza account ( Account Status Temporary Hold ) how i can fix it ?
    down the page on the lift there is only option that ( Your Next Steps ) (Verify your account
    Lift your transaction limits ) when i press on it nothing happen

  13. Hammad October 8, 2017 at 10:22 am #


    My Payza Account is in Hold state but its doesn’t ask for verification. Even it’s not clicking any option. When I click Verification, it says that U don’t need Verification yet, Verification will be anabled when Uur payments will be reached to 500$.

    My account is new, I signed up 4 years ago, I don’t remember the exact date, but I need payza now. So what should I do to activate my account from Hold State?

    Waiting for reply.

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